BPM Advisory Services - BAS

This is the specialised services group within STEX whose  role is to address the specific business needs of BPO companies . BAS follows the principle of building a collaborative long term strategic relationship with STEX’S BPO customers with the objective of providing advisory services as well as technology based BPM solutions to assist BPO companies, meet the transaction process needs of their overseas customers.

The spectrum of services thus results in a complete packaged offering of process knowledge, process management expertise, process technology, simulation practises, solution and service delivery.

BAS is involved in the following stages of a  BPO operations:

• Prospect Identification – Creating and sharing domain  and process knowledge of the various process centric vertical segments in which the BPO wishes to specialise. Packaging the same as a part of the service offerings of the  BPO company.

• Partnership Development - Identifying application areas of the BPO customers, analysing the process, helping them address concerns of their customers, highlighting benefits and value adding to the same as well as planning for the process simulation.

• Opportunity Development – Complete functional analysis of the processes required with all its metrics , showcasing benefits and deliverables, running the process simulation, creation of best business practices and costs modules.

• Solution Development – Creating SLA customised solutions, running of pilot tests, tracking of key performance parameters, process monitoring and reporting, integration with customers environment, process scalability , change management capabilities, addressing customers concerns and   the process road. 

• Account Development - Process delivery and responsibility, movement up the value chain to a BSP, identification of new areas of business in the customer’s domain, improvements in existing transaction processes, change management and cost reductions.