Benefits of an Enterprise DCMS - from the Business Perspective

• Control & Management

• Centralized operations: Centralized operations has some primary benefits

  • Controlling and Monitoring resource

  • Monitoring work status and tracking of the workflow.

  • People and their productivity can easily be mapped to determine the efficiency level.

• Streamline core processes such as accounts payable, procurement processing, and contract management

• Leaner Branches: Local branches can now operate with less qualified staff while all the necessary expertise is present at the central branch where the work is distributed.

• Optimizing operational efficiency and resource utilization

• Reducing complexity of integrating people, processes and existing systems

• Easily creating, deploying and administering large global multi document repository database

• Managing the content lifecycle, from creation to publication to archive

• Capture and organize plant documentation to gain control over asset information

• Scale enterprise solutions to meet the changing demands of customers, partners, and employees

• Cost Effective

• Expand network with minimal set up cost for minimal service desk at branches

• Removal of Retrieval Costs: The cost involved in tracking the application status and retrieving the information through telephone calls was reduced by 90%.

• Reducing training and integration costs for Web users

• Increasing operational effectiveness and reducing costs

• Integrating content with current business systems to enhance the value of existing investments

• Keep pace with technological change by leveraging investments in legacy systems and applications, and enabling the implementation of state-of-the-art business process technology

• Service

• Better Customer Service by all the queries can be handled within few minutes as the online system facilitates in tracking the status of any transaction.

• Improve customer service levels, expand customer service offerings, and increase client interaction via self-service capabilities

• Scale enterprise solutions to meet the changing demands of the customers, partners, and employees

• Create a customer-centric business model to enhance the management of customer relationships and improve customer satisfaction

• Acquire, use, and share customer and partner information more efficiently and effectively to make better business decisions

• Enhance Productivity

• Gain significant operational efficiencies, streamline procedures, identify bottlenecks, balance employee workloads, and make better business decisions

• Speed the pace of operations by automating business processes and decisions, thereby increasing the productivity of existing employees while reducing costs and adding revenue to the bottom line

• Automate complex business processes such as underwriting, claims, and policy issuance

• Significant Reduction in turnaround time: The turnaround time per transaction has been reduced from 4-5 days to less than a day.

• Increasing agility and accelerating responsiveness to business or transaction events

• Shortening process cycle times while enabling better decisions

• Reducing form-filling time and discrepancies by ensuring data accuracy and completeness–so that work is quickly done right – the first time

• Provide enterprise MOC solutions through content relationships and triggered workflows

• Quick Decision Making: There is an availability of the complete Management Information System (MIS) at the central branches resulting in faster access to the required information for decision-making.

• Speed access to the information needed for analysis, maintenance, and plant improvement

• Utilize Web automation to connect data repositories and speed document searches between branches and remote facilities

• Quantum jump in productivity: The extension of the enterprise with dealers and franchises offers end to end process management and an augmentation in the productivity.

• Reducing the time to Web by linking critical content to business events

• Streamlining document workflows and content publishing cycle times

• Sharing Knowledgebase

• Making the most relevant information available wherever and whenever it's needed

• Extending content to multiple sites, formats, channels, and languages to meet changing business requirements

• Repurposing and reuse of Web content assets

• Streamline how content is shared and accessed across every business line throughout the enterprise.

• Accelerating access to critical content and documents

• Maintaining high levels of availability and security for corporate assets

• Streamline access to plant drawings and technical information to achieve economies of scale from plant consolidations

• Supporting collaboration and virtual team environments around the globe via easy access over the Web

• Link unstructured content with plant asset information, process information, and production data

• Reliability and security

• Enhanced Security: As all the applications and associated documents are electronically filed the risk of losing them is eliminated.

• Preventing corruption and loss of critical content and documents due to unexpected disruptions.

• Disaster recovery plan

• Compliance

• Enforcing corporate standards and improves process consistency

• Meet the requirements of new regulations for protecting and managing customer information

• Ensure content security and access rules in accordance with regulatory mandates

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