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Why do organisations require an Enterprise DCMS Solution
Background
It
has been seen that from 1985 onwards the number of documents created
in an organization has been doubling in 5 years and by 1994 onwards
the documents creation was been doubling in every 9 months. It is
also estimated that quite a prominent fraction of an organization’s
resources are spent creating, managing, and distributing documents,
and that 60% of people’s time is spent working with documents.
In the last decade the world has experienced a serious research and
effort solving issue of the unorganized data. People have come up
with numerous Document Management solutions addressing issues from
their own perspective. As the result it is common today to find
within an enterprise several different systems, variously called
document management, information management, records management,
workflow management, or COLD (computer output to laser disk).
Corporate Management experienced quite a few limitations with these
systems.
While
there are many factors that contribute to TCO, a key concern is that
the Document Management solutions are not flexible enough to grow
with you, and address not only the compliance issues of today, but
also those of the future.
Why do a corporate need a proper Document
Management Solution from business prospective
Limited
scalability: The entire system was constrained in terms of
people, transaction and query handling and expansion of its network,
while handling the product applications at the branch.
Highly
skilled labour required for processing of applications: As the
product experts handled the entire processing at the branches the
dependency on them was considerably high.
Difficult
to expand the network of branches: The need to have skilled
labour at the branches made it difficult to open new branches with
ease.
Increasing
volume of queries: As few experts and officers were handling
both applications and queries the burden on them was increasing with
increasing volume of applications.
Inability
to monitor and track the application efficiently: For trade
finance applications being handled centrally it was difficult to
track the application status from the regional branch.
People
Productivity: For trade finance applications like letter of
credit (LC) issuance being handled centrally it was difficult to map
the people, their work, their productivity and the quality of
delivery.
Inability
to Control and identify bottlenecks in the process: When the
trade finance application was sent to the central site the process
could not be could not be monitored on a wider scale and the
problems arising at various stages could not be identified and
rectified quickly.
Poor
customer service: The services provided to the customer were
poor because of
High
turnaround time: For trade finance application processing at
central site.
High
Response time: For handling customer queries
High
costs: Incurred for tracking the status of customer applications
through telephone calls and mails in case a customer queried a
different branch or the trade finance application was being
processed centrally.
< The above is an extract - for full document please write to
Marketing@stex.com >
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